Frequently Asked Questions

Find all the answers to your questions about HistoryExtra and more.

Managing my HistoryExtra registration

Using HistoryExtra - podcast, newsletters and notifications

Technical problems

Print subscriptions and back issues

Digital edition magazine queries

Contact us

 

Managing my HistoryExtra registration

  • How do I register?

To register use the form that appears within articles, or alternatively, click ‘Register’ at the top of the page. You then simply need to enter your email address and choose a password

 

  • How do I update my personal details?

You can update your details via the ‘My Account’ area at the top of the page. Log in using your email address and password to then manage your personal details, password and newsletter preferences.

  • I’ve forgotten my login details, can I reset them?

Forgotten your password? Click on the ‘Forgot your password?’ link on the login form. You will then receive an email with instructions to reset your password. If you’re still experiencing difficulty logging in after doing this, get in touch at support@historyextra.com.

  • How do I change my HistoryExtra password?

To change your password log in and select ‘My Account’ at the top of the page. Then click ‘Settings’ and ‘Change password’.

  • I’d like to manage my newsletter preferences, how can I do this?

You can update your preferences at any time. Log in and select ‘My Account’ at the top of the page. To unsubscribe, you can do so in your account settings or you can unsubscribe directly from the bottom of any HistoryExtra email.

  • How will you use my data and my personal details?

We'll keep your data safe and only use it for the ways you've permitted. Find out how and why by reading our privacy policy.

Using HistoryExtra - podcast, newsletters and notifications

  • How can I listen to the HistoryExtra podcast?

Listen to our award-winning podcasts by using our Acast player in your browser. Download or subscribe by using a podcast service – you can also listen via Apple Podcasts, Spotify or Amazon Music, or via the RSS feed. Listen to the latest HistoryExtra podcasts on our website here, or listen on Acast's website here.

  • I want to subscribe to HistoryExtra newsletters – show me how!

To get the latest history news and content tailored to your interests, you can sign up to any of our free bespoke newsletters here.

  • Can I unsubscribe from HistoryExtra newsletters easily?

You can update your preferences at any time in ‘My Account’, or you can unsubscribe directly from the bottom of any HistoryExtra email.

  • What are Web Push Notifications?

A web push notification is a small pop-up alert that is sent to your browser. A notification from HistoryExtra.com will alert you to content that we think you will enjoy reading.

By clicking on a web notification, you will be taken to some content we think you'll find interesting on HistoryExtra. Alternatively, you can simply dismiss the message.

If you are receiving web push notifications from HistoryExtra.com, this means that you have actively opted in to alerts during a visit to our website.

  • How do I manage/switch off web push notifications?

The settings for web notifications vary slightly by browser, but they are simple to amend. Select your browser from the list below to manage your notification settings:
Chrome
Firefox
Opera

Technical problems

  • I’m having difficulty logging into my account

Forgotten your password? Click on the ‘Forgot your password?’ link on the login form. You will then receive an email with instructions to reset your password. If you’re still experiencing difficulty logging in after this step, please contact us at support@historyextra.com.

  • When I log in, I return to the homepage every time, how do I stop this happening?

If you have a registered account but are having difficulties viewing content, try logging out of your account, clear your browser's cache and then log back in. If this doesn’t resolve your issue, please contact us at support@historyextra.com detailing the problem you are experiencing and we’ll investigate it for you.

  • I’m experiencing problems when using the site

If you have a registered account but are having difficulties viewing content, try clearing the cache and cookies from your browser to see if this works. Make sure your ad blockers and browser extensions are turned off and try using a different browser, e.g Chrome, Safari or Firefox. If this doesn’t resolve your issue, please contact us at support@historyextra.com detailing the issue and we’ll get back to you.

Print subscriptions and back issues

  • How do I purchase a print subscription to BBC History Magazine or BBC History Revealed?

You can purchase a BBC History Magazine subscription or BBC History Revealed subscription via our official store buysubscriptions.com.

  • I have a query regarding my print magazine subscription to BBC History Magazine or BBC History Revealed

For any queries relating to your print magazine subscription, please get in touch here

  • How do I change my postal address?

To change your print magazine subscription delivery address, please contact us here

  • Can I buy back issues of BBC History Magazine or BBC History Revealed?

You can buy the last six issues of any of our magazines here.

Digital edition magazine queries

  • How do I purchase a digital subscription to BBC History Magazine or BBC History Revealed?

You can subscribe to any of the print or digital editions of our history magazines here

  • I have a query regarding my digital edition subscription to BBC History Magazine or BBC History Revealed

If you have a query relating to a digital edition subscription, please email us at appsfaq@buysusbcriptions.com.

Contact us

  • How do I advertise with HistoryExtra?

If you would like to advertise with HistoryExtra, please contact:

Sam Jones
Advertising Manager
Tel: 0117 3008 145
Email: Sam.Jones@immediate.co.uk

  • How can I re-use your content?

In short, no – not without permission. This is because we have a number of licenses and syndication deals in place. Please email Richard.Bentley@immediate.co.uk, Licensing & Syndication Manager, with any requests to re-use content, including a description of how and where the work will be re-used. Typically, there will be a fee attached to the re-use of our content.

  • I’d like to contact the author of an article, is this possible?

We are unable to share external contact details, though historians’ preferred contact details are often available on their professional website or social media profiles. For any editorial enquiries or comments on any features on HistoryExtra.com, please email the HistoryExtra team at HistoryExtraWeb@immediate.co.uk.

  • I have an article I would like to share with you. Can I do this?

Yes – we accept pitches for articles on HistoryExtra.com. Please email your pitch, including three to four sentences on the proposed feature and any credentials you would like us to consider, to HistoryExtraWeb@immediate.co.uk. We aim to respond to you within three weeks.